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Frequently Asked Questions

Ordering & Accounts

Do I need an account to place an order?

Yes, creating an account allows you to track orders, view your order history, and manage addresses and payment methods.

How do I log in to my account?

Click on the "Login" or "My Account" link at the top of the website. Enter your email and password, then click “Log In” to access your account dashboard. Forgot your password? Click the “Lost your password?” link to reset.

How can I check my order status?

Once logged in, visit your Account Dashboard and click "Orders" to see your recent orders and their status (e.g., Processing, Shipped, Completed, On Hold).

Why is my order on hold?

Your order may be on hold because your required screening or medical form is incomplete or pending approval. Orders will not ship until your screening is reviewed and approved. Once approved, your order status updates automatically and you'll receive a shipping confirmation email.

I need help completing your screening.

Please check your email for the screening link or contact us for assistance.

Shipping & Delivery

Do you ship internationally?

Currently, we do not ship outside the United States. Please contact support@vesaliuslabs.com to be connected with a non-US-based distributor.

I didn’t receive a dosing email. How do I get that?

Emails are sent to the address used when placing your order. Check your spam folder for a message from donotreply@peptual.com. If you don’t see it, contact support@vesaliuslabs.com to request a resend.

Products & Usage

Where do I find instructions on opening products, storage, or preparation?

Visit peptual.com/instructions or scan the QR code provided.

Can I get the patches wet?

Yes, the transdermal patches are designed to be submerged in water.

How do I see the Certificate of Analysis (COA) for a product?

Please contact support@vesaliuslabs.com to request COAs for specific products.

Why can’t I find GLP-1s like trizeptide or retatrutide on your website?

We continually evaluate the rapidly changing GLP-1 landscape and have decided not to offer them as part of our current portfolio.

Education & Endorsements

Is there somewhere I can learn more about peptides?

Independent resources include:

I see Gary Brecka backs your products; what stacks does he recommend?

While he hasn’t recommended specific combinations, you can view his endorsements at telehealth.peptual.com/ultimate.